Club Ibasco

Shipping

Each Club Ibasco piece is produced in small batches, and orders are prepared with care.

Processing

Orders are typically processed within 3–5 business days. Because our collections are produced in limited quantities, processing times may occasionally vary. You’ll receive tracking information once your order ships.

Shipping

Shipping options and estimated delivery times are calculated at checkout based on your location and the items in your order.

Once an order has shipped, delivery times are determined by the carrier and may vary.

International Orders

International orders may be subject to import duties, taxes, or other customs fees. Any applicable fees are the responsibility of the customer unless otherwise stated at checkout.

Customs policies vary by country, so we recommend contacting your local customs office if you have questions about potential charges.

Delays & Lost Packages

Once an order has been handed over to the carrier, Club Ibasco is not responsible for carrier delays, incorrect addresses, or packages marked as delivered but not received. If your package appears to be lost or delayed, please contact the carrier directly using your tracking information.

Returns & Quality

We want you to love your Club Ibasco piece.

Each headcover is produced in small batches and designed and handstitched in New York City. Because of the handmade nature of our products, slight variations in stitching, pattern placement, or finish may occur. These are part of what makes each piece unique and are not considered defects.

Cancellations

Because our collections are produced in limited quantities, we begin preparing orders shortly after they are placed.

If you need to cancel or make an adjustment to your order, please contact us as soon as possible. We will do our best to accommodate your request before your order ships.

Once an order has shipped, we are unable to make changes or cancel the order.

Returns & Exchanges

All Club Ibasco products are made in limited quantities, and we do not accept returns or exchanges for change of mind, fit, color preference, or other personal preference.

Please review the product details carefully before purchasing, including the club fit and materials.

Damaged or Quality Issues

We stand behind the quality of our products. If your headcover arrives damaged or you believe there is a manufacturing or quality issue, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A brief description of the issue

• Clear photographs of the headcover showing the area of concern

For the clearest photos, please place the product on a flat, well-lit surface with the issue clearly visible.

If the issue is determined to be a manufacturing defect or damage that occurred before delivery, we will work with you to find an appropriate resolution, which may include a replacement or refund.

Please note that normal wear and tear, including the natural aging of materials, is not considered a quality defect. Some materials may develop a worn-in character with use, as noted on individual product pages.

Refunds

Approved refunds will be issued to the original payment method.

Once processed, the time it takes for a refund to appear in your account may vary depending on your payment provider.

Questions?

We're happy to help. If you have a question about an order, product, or potential quality issue, please reach out through our Contact page.